Cancellation & Rescheduling Policy

Cancellation Policy

We understand that plans change. Here's our cancellation policy:

• More than 48 hours before service: Full refund or store credit available
• Within 48 hours of service: Cancellation fee may apply (up to 50% of service cost)
• Same-day cancellations: Full service charge applies

Rescheduling Policy

You can reschedule your cleaning appointment with the following conditions:

• More than 48 hours before service: Free rescheduling (up to 2 times per booking)
• Within 48 hours of service: Rescheduling fee may apply
• Maximum reschedules: Each booking can be rescheduled up to 2 times

Store Credit

When you cancel a booking more than 48 hours in advance, you'll receive store credit that can be used for future bookings. Store credit:

• Never expires
• Can be applied to any future service
• Is automatically applied at checkout
• Can be viewed in your dashboard

No-Show Policy

If our cleaner arrives at your property and you are not available or did not provide access:

• Full service charge applies
• No refund or store credit will be issued
• Future bookings may require prepayment

How to Cancel or Reschedule

You can cancel or reschedule your booking through:

• Your customer dashboard
• Email: support@tornadotidy.com
• Phone: (405) 555-0123

Recurring Bookings

For recurring cleaning services:

• You can cancel individual occurrences following the policy above
• To cancel the entire recurring booking, please contact us at least 48 hours before the next scheduled service
• Commitment periods apply based on your selected frequency (2-6 months)

Questions?

If you have any questions about our cancellation policy, please contact us at support@tornadotidy.com.