Privacy Policy

At TornadoTidy ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website tornadotidy.com and use our cleaning services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

1.1 Personal Information

We may collect identifying information including but not limited to:

• Contact Details: First and last name, email address, phone number, and mailing/service address.
• Account Credentials: Username and password (hashed/secured) for your TornadoTidy account.
• Payment Information: Credit/debit card details and billing address. Note: We use Stripe as our secure payment processor; we do not store full credit card numbers on our servers.
• Service Details: Information about your home (size, number of rooms), access instructions (gate codes, key locations), and specific cleaning preferences or notes.

1.2 Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device. This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information

We use the collected data for various purposes, including to:

• Provide and Maintain Services: To process your bookings, assign cleaning professionals, and fulfill your service requests.
• Process Payments: To securely process transactions for the services you purchase.
• Communication: To contact you regarding your account, bookings, updates, security alerts, and support messages.
• Quality Assurance: To monitor the usage of our Service and ensure our cleaning standards are met (e.g., through review of service photos, if authorized).
• Improvement: To gather analysis or valuable information so that we can improve our Service, website functionality, and user experience.
• Marketing: With your consent, to send you newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We typically share your information only in the following situations:

3.1 Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Cleaning Professionals: We share your name, service address, and specific cleaning instructions with the assigned cleaning professional to enable them to perform the service.
• Payment Processing: Stripe (for secure credit card transactions).
• Email Delivery: Services used to send confirmation emails and newsletters.
• Hosting and Analytics: Vercel, Supabase, and Google Analytics.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to protect the rights, property, or safety of TornadoTidy, our users, or others.

4. Data Security

The security of your data is important to us. We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. identifying and fixing vulnerabilities.

• We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Passwords are strictly salted and hashed using industry-standard algorithms (e.g., via Supabase Auth).
• Payment information is handled exclusively by PCI-DSS compliant providers.

However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Photo and Visual Data Policy

For quality assurance and verification, our cleaners may take photos of the areas serviced.

• Service Verification: Photos are primarily used to verify that the service was completed to our standards and to resolve any disputes. These are stored securely and accessible only to authorized staff.
• Marketing: We will only use photos of your home for marketing purposes (e.g., "Before & After" on social media) if we have obtained your explicit consent. No personally identifiable features (e.g., family photos on the wall) will be prioritized in marketing materials without permission.

6. Your Data Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access copies of your personal data.
• The right to rectification (correction) of inaccurate data.
• The right to request deletion of your data ("Right to be Forgotten"), subject to legal data retention obligations (e.g., for tax purposes).
• The right to withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise your rights, please contact us at: