Privacy Policy
Last updated: November 20, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, book a service, or contact customer support. This may include:
- Name and contact information (email, phone number)
- Service address
- Payment information (processed securely by Stripe)
- Service preferences and notes
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
3. Information Sharing
We do not sell your personal information. We share your information only with:
- Service Providers: The professionals assigned to your booking need your address and service details to perform the job.
- Vendors: Third-party vendors who provide services on our behalf, such as payment processing (Stripe) and email delivery.
- Legal Compliance: When required by law or to protect our rights.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. All payment data is encrypted and handled by PCI-compliant processors.
5. How We Use Photos and Visual Data
We collect photographs of your property for service verification, quality control, additional billing documentation, and marketing purposes (with consent).
Photo data is stored securely on encrypted servers and accessed only by authorized personnel. We do not sell or share photos with third parties except as necessary for service provision. You have the right to opt-out of marketing usage and request deletion of marketing photos.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can manage your account settings online or contact us for assistance.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@tornadotidy.com.